Is whining good or bad? Or some mix of both?

Whine, as a verb, refers to ‘complain in a feeble or petulant way’ (The New Oxford American Dictionary). Whining seems to be a natural skill we are born with (or we are inherited from). I am sure most of us would have indulged ourselves with some whining, sporadically or frequently. A frequent or obsessive whiner may be labelled as a whinger. Whinging seems to denote a repetitive and obsessive form of whining. As a verb, whinge refers to ‘complain persistently and in a peevish or irritating way’ (The New Oxford American Dictionary).

Why do people whine? A straightforward answer can be because people are disgruntled with a situation or an event. We whine about all sorts of issues, either crucial or trivial. These issues can span from job dissatisfaction, poor salary, failing to secure a job application, a domestic quarrel with partner (or a friend) to a bad haircut, poor customer service at a café, and missing out on a sales. The range of issues that can trigger whining is almost endless. Sometimes I wonder if whining is, to some extent, personality-prone. That is, are certain individuals more likely to indulge in whining than others? Are these individuals likely to be introverted, pessimistic, and attention-seekers? Of course, this notion needs further scientific testing and verification.

Besides the relationship between whining and human personality, I am also interested in the effects of whining on our well-being. That is, is whining constructive or destructive? Or, some mix of both? Does whining help alleviate our disgruntled feelings, reduce stress level, or encourage us to take corrective action in an unpleasant situation? Thinking from a reverse perspective, does whining do more harm than good? Does whining exacerbate dissatisfaction, develop avoidance behaviour, or infuse others with negative perceptions of a brand?

In a business environment, should customers be encouraged to whine? Can customer whining be harnessed to develop useful insights and business strategies? Is it why social networking sites are increasingly being integrated into a business’s media plan as a strategic attempt to encourage customer whining? How do businesses differentiate ‘good’ from ‘bad’ customer whining?

I never thought whining, a common human behaviour, can raise so many questions. Please feel free to contribute if you happen to have some answers to those questions.

Writing is a journey, not just a destination!

As compared to last week, I feel chirpier and more content with my writing performance. I feel that I am making progress albeit it is a little more. I feel I am in better control of my writing fear. Whilst I have not completely eradicated it, I believe I have managed to alleviate some of my obsessive-compulsive behaviour with editing. Yes, I am ‘editing addict’. In the past I could not refrain myself from editing. Now I have managed to do less of it. I hope one day I can totally get rid of my writing fear and editing addiction. It will be a major milestone I aim to achieve, and when I did achieve this it will give me great satisfaction and confidence-boost. I know I can do it as long as I stay focused and have faith in myself. Now thinking back, I am really glad that I have been asked to prepare the PGCAP portfolio as it has made me think a lot about learning and writing.

Writing is like a project management, which entails managing your thoughts, feelings, and behaviours. More specifically, writing requires you to organise your thought, tackle your writing fear, manage your time, positively respond to criticisms, either constructive or destructive, and so forth. To sum up, I am enjoying writing more than before, more than when I was writing PhD thesis. I only wished my supervisor was more encouraging with my writing. I, nevertheless, understand that she had many personal and work issues to deal with at that time. My passion for writing is growing as the process helps clarify my thought, question my existing knowledge about a topic (sometimes I thought I know plenty about a topic, which turns out to be not the case), and take a more critical approach when reviewing a concept (I need to consider the pros and cons or the various possible interpretations when reviewing a concept). Writing also helps me realise that the development of a concrete and sound idea is like wine making which takes time to develop and fine tune. The crystallisation of an idea is iterative, which often involves moving forward and backward in terms of thinking and writing, and experiencing trials and error.